“Unable to Authenticate” and “Failed to Log in” Error Messages

You may receive “failed to log in” or “unable to authenticate” error messages if our servers are experiencing a temporary issue or your network connectivity is poor.

Check to ensure your mobile device has a strong network connection, or wait a short while, then try logging in again. If the issue persists, try closing and reopening the game.

Password Help

Your account password is maintained by your login provider: either Google, Facebook or Apple. Because we do not collect or store your external account passwords, our support team cannot access or reset the password of the external account you use to log in.

To change or reset your password, please visit your login provider's website:

- Google: For information on resetting or changing your password, visit the
Google Accounts Help Center.

- Facebook: For information on resetting or changing your password, visit the
Facebook Help Center.

- Apple: Visit this Apple support page for help changing your password.

Email Address & Login Provider Help

If you do not know which email address or login provider you used to log into the game, we may be able to help recover it by looking up your mafioso name.

Still having trouble?

Send us a message! Use this form to contact us.